Refund Policy – Hub10Digital:

At Hub10Digital, customer satisfaction is our top priority. We strive to provide the best digital services and products. However, if you are not fully satisfied with your purchase, we are here to Help. Please take a moment to review our return policy.

1. Eligibility for Returns

  • Digital Products: Our products are digital subscriptions and accounts. We generally do not offer refunds or returns once the product has been delivered or the subscription has been activated.
  • Service Issues: If a service you have purchased has a technical issue or failure, we will work to resolve it as quickly as possible. If we cannot resolve the issue, a full or partial refund may be provided at our discretion.
  • Order Errors: If we made an error in your order, such as providing the wrong subscription or account, we will correct it and offer a replacement or refund.

2. How to Request a Return or Refund

If you believe you are eligible for a return or refund, please contact our customer support team at [email protected]. To Help us assist you quickly, please include the following information in your request:

  • Your order number
  • The email address associated with your account
  • A description of the issue or reason for the return

3. Refund Processing

  • Digital Products: Refund requests for digital products will be evaluated case-by-case. If approved, refunds will be processed using the original payment method.
  • Services: Service refunds will be processed within 7-10 business days after the issue is confirmed. They will be provided through the payment method used for the initial purchase.

4. Non-Refundable Items

Please note that certain items are non-refundable, including:

  • Subscription fees that have already been used or activated.
  • Digital accounts that have been successfully delivered.
  • Any special offers or promotions that are clearly marked as non-refundable.

5. Exchange Policy

Due to the nature of our digital services, we do not offer direct exchanges. If you experience a problem with a service, we will resolve it by providing a replacement or issuing a refund if the issue cannot be resolved.

6. Customer Support

If you have any questions about our return policy or need assistance with a return or refund, please don’t hesitate to contact our customer support team at [email protected]. We are here to Help and ensure you have a positive experience with Hub10Digital.